Privacy statement

Who we are

At Fern Photography, we are committed to maintaining the trust and confidence we build with our clients. We’ve created this privacy policy so that you can be sure that we care about your privacy and the safety of your data. We’ve provided lots of information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Sit back and enjoy it, it’s a great read!

Types of data we collect

Website Cookies

Our websites use cookies to collect information.  This includes information about browsing and purchasing behaviour by people who access our websites.  This includes information about pages viewed, products purchased and the customer journey around our websites. The data is anonymised so we don’t know who is doing what, just that people are using our websites and hopefully, enjoying them too!

Google Analytics and other web analysis services

When someone visits we use three third-party services; Google Analytics, HotJar and Pic-time to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, how they use the site and if there are any problems with the site.

This information is only processed in a way which does not identify anyone. We do not make and do not allow any of these companies to make, any attempt to find out the identities of those visiting our website.

Mailing Lists

When you enquire about our services we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We occasionally use a third-party provider, MailChimp, to deliver our emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

Products and services

When you inquire about or purchase a service from us we store your information in our CRM software, Tavé. This is so that we can make sure that we have all the details we need to plan and execute services at the high quality that you deserve. Their privacy statement is here.

We also use Pic-time to deliver your images to you in your private gallery. In order to send your gallery to you, we store your email address in that service. Their privacy statement can be found here. Loxley colour provides the prints that you can purchase within your gallery and they will collect your data in order to deliver your prints to your door.

Please be assured that we do not share your personal details with any other company without your consent.

Access to your personal information

Under GDPR, the data subject has the right to access and amend any of their personal data that you hold. Make it easy for them by including a name and contact email.

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Matthew Dale at [email protected]

Changes to this Privacy Notice

We will review this privacy notice each January to ensure that it is accurate and up to date.